At Dell I designed and launched an internal web presence in SharePoint that matured how UX processes and communications were shared across business units. The site served as an agency-inspired intranet, positioning the design content and user experience group as a strategic partner. My role included information architecture, content strategy, and prompt engineering for AI-supported tools.
I presented the process model structure, project roadmap, and demonstrating the long-term value of a knowledge management program in a pitch deck .
I created narrative page content for profiles, onboarding modules, and process overviews, applying metadata standards and a Dublin Core framework to improve findability. Using a modular site map and global navigation, I developed clear paths for stakeholders ranging from senior leaders to new team members. The content addressed Jobs to be Done across strategic alignment, operational efficiency, and knowledge sharing.
I wrote AI prompts in CoPilot to generate consistent voice, email, and narrative content, which supported both my own comms work and the internal web itself. The workstream research I gathered and organized also became training data for Comms Coach, Dell’s large language model tool for communications.
The project connected internal web publishing with AI-powered content creation, reducing reliance on siloed reports and manual documentation. The site consolidated UX research and diagrams, introduced indexing and tagging systems, and created a living resource that aligned with Dell’s goals of trust, innovation, and operational efficiency.